Andy Iceland Guide ehf. – Cancellation policy
TOUR CANCELLATIONS
- All tours can be cancelled up to 24 hours before departure by sending
a written request via email to andy@andyicelandguide.is insuch cases, a full refund will be issued. - Cancellations requested less than 24 hours before the departure time
are non-refundable. - Refund requests must be sent via email to info with the subject line:
Refund Request – “Order Number”
CHANGES TO BOOKINGS
- Any changes to a confirmed tour or package (including date
changes or changes in the number of participants) must be
submitted at least 24 hours before departure. - Reducing the number of participants in a booking is considered a
partial cancellation, and the above cancellation terms apply. - While we will make every effort to accommodate changes, availability
cannot be guaranteed.
CANCELLATION DUE TO WEATHER OR UNFORESEEN CONDITIONS
- In the event that a scheduled tour is cancelled by the operator due to
- extreme weather, unsafe road conditions, or other unforeseen circumstances,
- the following options will be provided:
- Rescheduling: We will assist you in rebooking the same tour for a
different available date. - Alternative Activity: If rescheduling is not possible or does not suit your
itinerary, we will offer an alternative activity of equal value at no
additional cost. - Full Refund: If neither rescheduling nor an alternative activity is
suitable, a full refund will be issued.
REFUND REQUESTS FOR PAST SERVICES
- Requests for refunds related to completed tours or packages must be
submitted within 15 days after the service has ended. - Refund requests must be sent via email to info with the subject line:
Refund Request – “Order Number”
PICKUP POLICY
- At the time of booking, you will select your preferred pickup location
and starting time. - Failure to show up at the confirmed pickup location and time will
result in a non-refundable reservation. - If you are unsure of your pickup location during booking, you may
update it up to 24 hours before tour departure by emailing
andy@andyicelandguide.is with your updated pickup details.
GENERAL TERMS
- AndyIcelandGuide ehf. is not responsible for any loss, theft, damage,
expenses, accidents, injuries, illness, or death that may occur during
your tour resulting from your own actions or inactions. - We are also not liable for changes in tour schedules caused by
weather conditions, flight delays, strikes, or other force majeure
events. - Tour operators reserve the right to adjust routes, schedules, or
itineraries due to weather, road conditions, or any unforeseen
circumstances. - We strongly recommend that all travellers obtain comprehensive
travel insurance to protect against unexpected events or
disruptions during your trip.
Last updated: January 3rd, 2026 – Andy Iceland Guide ehf.